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Trusted Mortgage Services In Pontypool
Thank you for taking the time to explore our website. At Forward Step Mortgages & Finance, we are your trusted mortgage adviser in Pontypool. With our expertise in mortgage services and protection, we guide you to ensure your financial well-being. Don't miss out on our informative blogs, offering more profound insights into the complex world of finance. Feel free to contact us by phone or by filling out the form below.
We look forward to assisting you on your journey towards achieving your financial goals. Contact us today.
Because we play by the book we want to tell you that...
Your home may be repossessed if you do not keep up repayments on your mortgage.
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We may charge a fee of up to £379. We may also receive a commission from the lender for placing that business. The exact level of our fee and any commission which we will receive will be disclosed to you prior to any charge being incurred.
Please note any agreed fee will be charged should the lender reject your mortgage application due to you not disclosing any material information about your personal situation. Any agreed fee becomes payable on receipt of a mortgage offer whether you elect to proceed to completion or not.
Contact Details
Phone: 07941 254475
Address:
19 Bushy Park, Wainfelin,
Pontypool, NP4 6ED
Opening Hours
Monday – Saturday: 09:00 - 21:00
Sunday: Closed
Connect With Us
Your Rights
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
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Post: Complaints Department, Medical & Professional Investment, 53a John Street, Porthcawl, CF36 3AY.
Email: Davidh@mpinvestment.co.uk
Phone: 01656 749902
​Maximum time for handling the complaint: 8 weeks
If we do not resolve the complaint to your satisfaction internally, you can also contact: The Financial
Ombudsman Service, Exchange Tower, London E14 9SR. Tel: 0800 023 4 567 or 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk See: http://www.financial-ombudsman.org.uk/
contact/index.html for further details.